Siebel Universal Customer Master Scenario and Case study
The following business scenario is designed to provide guidance for a potential Siebel UCM Applications deployment. The business institution and its existing implementation are described, followed by the benefits of the Siebel UCM Applications and Siebel Universal Application Network solution. A review of the integration process with back-office systems is also included.
Business Client: A large, successful Telocome institution [ABC] has evolved into a national enterprise with offices and business units in several locations across the country. Its core telocome provider systems include Mobile connection, land Line, and Broad Band. It also offers setellite TV connection services. Through mergers and acquisitions, ABC is also involved with the insurance industry, providing life, home, and car policies for its clients.
Existing Implementation With this large number of business ventures and offices, the telocom institution found itself using a myriad of applications for individual business units. Even in the same business units, different departments (HR and Accounting, for example) functioned on different back-office systems, which included multiple front office applications and multiple middle-tier systems, and various applications that stored subsets of customer information. Client, partner, and product information is spread across multiple IT systems. A large percentage of the IT budget for this institution is spent on maintenance and integration of these applications. However, removing or expanding the functionality of these legacy systems is difficult and costly.
Business Solution The solution is to continue to use the Siebel UCM Applications as a key component in the synchronization of customer profile information across customer-related applications, including back-office. Siebel UCM Applications provide this solution with the following benefits:
■ Siebel UCM Applications can be integrated with Siebel Universal Application Network Customer Lifecycle Management processes to reduce integration costs.
■ Siebel UCM Applications provide validated solutions with industry leading data quality vendors.
■ Siebel UCM Applications make customer data available to systems across the enterprise.
■ Siebel UCM Applications allow real-time access to data across multiple applications and platforms.
■ Siebel UCM Applications reconcile and synchronize data to provide a unified view of replicated data.
■ Siebel UCM Applications provide high performance, availability, and durability.
■ Siebel UCM Applications are extensible to allow for new business processes and units.
■ Siebel UCM Applications make sure the quality and uniformity of data are reflected across the entire organization.
■ Siebel UCM Applications support the addition of newly acquired systems with the integration of customer data.
Post By :Ashish Kumar
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