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How can file attachments be imported via EIM?

 In Siebel versions 5.x ,6.x and 7.x, users can run Enterprise Integration Manager (EIM) to import file attachments. For example, there are already some Service Request records in S_SRV_REQ table. Please follow several steps to import file attachments to Service Requests:

In version 6.x and 7.x:

 1. Put the file to be attached in the Siebel_Server\input directory (i.e. ABC.doc)

 2. In the EIM_SR_DTL table, populate:

SR_SR_NUM

SR_BU

ATT_FILE_NAME (‘ABC’)

ATT_FILE_EXT (‘DOC’)

ATT_FILE_SRC_TYPE  (‘FILE’)

 3. Run EIM to import file attachment to S_SR_ATT table.

 4. A new .saf file will be generated in the file system after EIM loading.  

In version 5.x:  

 1. Put the file to be attached in the Siebel_Server\input directory (i.e. ABC.doc)

 2. In the S_SR_DTLIF table, populate:

SR_NUM

SR_FILE_NAME (‘ABC’)

SR_FILE_EXT (‘DOC’)

SR_FILE_SRC_TYPE (‘FILE’)

 3. Run EIM to import file attachment to S_SR_ATT table.

 4. A new .saf file will be generated in the file system after EIM loading.

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