Oracle Siebel Open UI – Answers To Your Myths

OpenUI seems to be a game changer for Oracle Siebel. Customers have some doubt but Oracle Corporation is confident about Siebel Open UI.


One of our reader and CRM EXPERT Frank Beutelschiess has raised few queries about Open UI and which was answered by Oracle Corp. Employee Scott Hall who is working in Open UI for quite good time.

This conversation is very important for the customer, developers interested in Open UI.

Frank Beutelschiess : When it is really available and stable enough ?

Scott Hall:  OpenUI was released to the public on 12/12/2012. I have customers that have downloaded the patch and have it installed in their sandbox environment with plans to introduce it to their end users at the earliest possibility. I started working with OpenUI a year ago and have had the code for 6 months, with three months of that working with the release candidate code. It looks very stable to me, but then again I am not testing with a configured, production application.




Frank Beutelschiess : How much effort it is to use (browser scripting, layout changes)  ?

Scott Hall:  Effort to use is pretty low. To get openUI up and running you need to do the following:


1.     Install the patch (please check MOS for guidance on install procedures as this release switched from Installshield to Oracle Universal Installer).

2.     Copy an OM and set the paramater ENABLE OPENUI to true.

3.     Import Seed Data.

4.     Create a virtual directory on the web server to point to the OpenUI OM.

5.     Log in.


If you do this with CallCetner for example, you will get your call center application with an OpenUI rendered UI as opposed to an ActiveX rendered UI. Browser script is supported with OpenUI but at some point in time you will want to review changing it from browser script to base javascript for simplicity reasons. If you've created new SWT files you will need to address these, but OOTB, OpenUI provides the SWT files upgraded for use with OpenUI. The Object Manager knows which web template library to pull from, WEBTEMPL for the HI client, OUIWEBTEMPL for OpenUI. We've had UI experts rebuilding the SWT files for OpenUI to ensure they are modern, follow standards and support all browsers.




Frank Beutelschiess : How this influences the runtime behavior (current GUI caching) ?


Scott Hall:  OpenUI is a framework. The ActiveX controls are being rewritten using Javascript and jQuery (JQMobile for the disconnected mobile apps). The runtime behavior should be equivalent to what you see with HI apps.

Frank Beutelschiess : How the current skillsets will influence the descisions (HTML5, jQuery,..) ?


Scott Hall:  OpenUI provides the ability for you, the customer or SI, to define the user experience the customer is looking for. To this end, the UI development is more like web development than what the configuration capabilities in Siebel Tools. (In OpenUI changes to the javascript, jQuery and CSS do not require an outage to the application.)

When I talk to customers I use my experience of the training sessions we did for Oracle Partners to diiscuss skill set required. The ones that picked up OpenUI capabilities fastest were those that sent web developer to training along with Siebel developers. Since the UI is rendered via Javascript, HTML and CSS web developers now find themselves in a familiar environment with Siebel. They get it. they see the Opensource community UI controls we use and tell us they ues the same ones in their organization. Therefore, I tell customers that they want to get their web development department involved with Siebel, and they can get as creative with the UI as they want.
I had the pleasure of seeing what one SI did for a customer using OpenUI. Looking at the application, other than the fact that I know what the objects are, I would have never guessed it was Siebel. All tile rendering on an iPad using native HTML, Javascript and CSS. Only in a couple places are lists used. Quite an eye-opening experience.


More about Scott Hall

Scott HallScott Hall is an Application Technologist CRM  Solutions at Oracle with a focus on the Siebel CRM.  As a senior member of the Sales Consulting staff at Oracle, Scott is responsible for understanding customer architecture and technology needs and articulating how the Oracle solution fits within those needs.  Scott has been employed in the IT industry for 29 years, the last 14 years with Oracle supporting the Siebel CRM applications.  He has held jobs in application development and sales consulting, first writing assembler programs for IBM, then into DBA roles, solution consulting, and architecture consulting.  In his customer facing roles he has worked with customers as small as a couple hundred employees to the largest of the fortune 100 firms across a broad variety of industries.  This exposure has given Scott a unique perspective and understanding of how CRM applications can address a customer’s business requirements in a way that allows them to grow the business.


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14 comments on “Oracle Siebel Open UI – Answers To Your Myths”

  1. Aditya Raghavaraju Reply

    To add on top of it here are the my observations with Open UI.

    1.Earlier versions, I don't like the UI of Customer Applications like Self Service Portals. This has been addressed very well.

    2. Personalty I don't like dependency of my Siebel application with specific Operating system or Specific Browser. This has been removed. It means I can run Siebel in Chrome,Mozilla,Safari,Windows and etc.

    3. As I have seen Sales people are more comfortable in using latest gadgets, This has been addressed effectively as I can open my Siebel Employee application in Apple Ipad or Microsoft TAB or any thing else which is having access to internet.

    4.Each user can maintain their own UI preferences like logos, color, positions and etc, but if we want to implement for all users, they may need to do it in server.

    5. If one wants to do changes on their UI, they just need to know simple web technologies like HTML, CSS, Java script.

    Feel free to use Oracle Communities for further questions or doubts so that we can address accordingly.

    Kind Regards from,

  2. Jayadev Unnithan Reply

    This sounds good indeed! The question is this – I heard that Oracle's marketing strategy has shifted from proposing fusion as the CRM Package. I also heard that fusion is at very early stages and that there are no vertical specific flavours yet.
    Simply put, Open UI or not, its up to vendors of Oracle to market Siebel and it does not look like they've been very successful recently. If Oracle does not market the product, it will not survive another 2 years in the market

  3. Bipin Kumar Reply

    For customers who have invested in Siebel can leverage this browser/device independent framework. I wish oracle released this few years earlier. Happy coding to the bored Siebel developers.

  4. Nick Wolter Reply

    Hi Scott,
    Thanks for wonderful notes.
    I am looking for basic details about SIEBEL OPEN UI and Its look and FEEL. Please provide a post which can be helpfull for Siebel Business Users like me.

  5. Mayumi Handa Reply

    Siebel Open UI is just accessory part (UI, CSS, Web template). Nothing has changed Siebel Core function.

    • Scott Hall Reply

      Mayumi, yes OpenUI addresses front end only. Hence, when you patch your 8.1or 8.2 environment the configuration work you’ve done on the back end of Siebel will still work. Evolutionalry, not revolutionary. As a customer your investment in your configuration in Siebel is preserved. You now have the ability to address the User Experience your end users are desiring.

  6. Alexander Okorokov Reply

    Nothing needs to be changed in core functionality it is a lot ahead to other competitors. Siebel UI dramatically change end user experience, we run several PoC and it is really blow mind and change customer mind from “Siebel is too complex and inflexible” to “I never see something better”. And the best point Open UI is free of charge.

  7. Sendhil Elumalai Reply

    Definitely going to be a game changer. I am hearing lot of the Siebel Implementation going to use OpenUI and my current client also wants to implement OpenUI and we are working on this.

    GOOD LUCK to OpenUI.

  8. Mayumi Handa Reply
  9. az-eddine sadiki Reply

    The Oracle roadmap wasn’t promising specially on the Fusion side nothing ready yet for Telco for the coming 3-4 years after all these years of development and acquisitions.. .luckily we get something on the Siebel side to play with the Open UI…Is there any customer already deploying the new Open UI?

  10. David Holford Reply

    I believe it will improve Siebel’s appeal to new customers and adoption rate considerably and is long overdue.
    Personally, I have always thought the UI and UX were the worst things about using Siebel. Compounding this is the fact that unless you deployed a client like Oracle’s SGD on non-standard devices, Siebel users had to be tied to an SOE-compliant desktop PC or laptop to use it. This sucked and was very debilitating for organisations with a highly mobile workforce. Given what Siebel CRM can do, it was being held back by some pretty significant things that should have been resolved a long time ago.

    I always felt that if Oracle made the Siebel application technology and device-agnostic, ‘softened’ Siebel’s UI/UX and limited the functionality on mobile devices to just what people need to do their jobs, end-users will embrace it. Open UI goes a long way towards addressing these issues and is why my employer and I are hurriedly implementing it right now.

    For instance, imagine what could be achieved in Case Management if end-users can do it away from their desk at a client site AND using BYOD. For us, it’s a game changer alright.

  11. matthieu hattab Reply

    I think Oracle could have better communicated what siebel modules are OpenUI ready in each version. It’s only recently that they communicated that some core Order Management modules are actually not supported in OpenUI or but (presumably) only in

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